FAQ’s

Shipping Basics

We ship through BLUEDART AIRMODE outside TamilNadu. For interior Regions we ship through IndiaPost. Interstate we ship through ST Logistics

Dear Customer the Shipping Cost is comparatively higher as we send it through Bluedart Air Mode. Unlike the Surface Mode, Air Mode delivers your parcel faster and safe. Also you can track the parcel then and there.
Quick, Transparent & Safe Delivery is our Motto and that’s the reason the shipping is higher

Yes we do but the shipping charges vary based on your region and package weight. So kindly whatsapp to +91955166990 for your order queries and details.

Your Order gets dispatched in 1-2 days after your Date of Order Placement. We shall send your tracking number after dispatch via whatsapp and email. Incase of any issues regarding delay in delivery or information, please whatsapp to our Customer Support Team +917094392203

Payments

All Kind of Online Payment is acceptable

Gpay/UPI/Netbanking/Credit Card/Debit Card/Wallets

COD is  available.

Shipping & Returns

We accept unused / un-opened parcels only on return. You can return the parcel to our Office Address : No.76/1, Noobal Madhura Street, Vellapanchavadi, Poonamalle High Road, chennai-600077. On receiving the parcel intact we shall refund your payment excluding the shipping cost.

We provide refunds on misplaced or damaged orders. On inspecting the issue and getting a confirmation of the misplaced/damaged orders , we first attempt to send you a fresh parcel again as we don’t want to lose a precious customer as you. But if you insist us to refund first, we shall refund your payment.

Incase of further queries, you can

mail us to : yekahelpline@gmail.com

or whatsapp to +917094392203

We can change or cancel the order only before the shipment has taken place.

You can mail us to customercare@yekacosmetics.in

or whatsapp to +917094392203

Contact

Still have questions?